Privacy, and Data Policy
At Star Casino Brisbane, we handle personal information when you visit our website, contact us or use services at our Brisbane venue. We use this information to manage enquiries, bookings, loyalty membership and eligible gaming activity. This Privacy Policy explains what information we collect, how we use it and the steps we take to protect it. It also covers cookies, information shared with service providers and your options for accessing, correcting or requesting deletion of your data. Casino gaming takes place at the venue, not through a remote-play account on this website.
Information We Collect
Personal information
Information you provide may include your name, contact details and booking details. If you join a loyalty programme or use a service that requires identity verification, we may also collect details from your identification document. Please provide accurate information when registering or making a request.
Technical and transaction information
When you use our website, technical information may include your device type, browser, IP address and the pages you visit. At the venue, records associated with a booking, purchase, loyalty account or gaming transaction may be collected where needed to provide the service or meet legal requirements.
How We Use Information
We use information to respond to enquiries, manage bookings, administer membership benefits and provide services you request. Information may also be used to verify eligibility, process transactions, manage exclusions and meet applicable legal obligations. Where a service is optional, such as loyalty membership, you can choose whether to provide the information needed to use it.
Security and Data Protection
We take steps to protect personal information against unauthorised access, loss and misuse. Our website uses HTTPS to protect information sent between your browser and the site. Access to personal information is managed according to its use. No website or method of storage is completely risk-free, so please keep your account details and devices secure.
Cookies and Website Tracking
Cookies and similar technologies may be used to support website functions and understand how visitors use our pages. Your browser settings may allow you to block or delete cookies. Blocking them can affect parts of the website. Information about your choices may also appear in a cookie notice when you visit.
Sharing Information
Information may be shared with service providers that support functions such as bookings, payments, website services or customer communications. We may also disclose information where required by law or to relevant authorities. We do not treat information supplied for a venue service as permission to share it for unrelated purposes.
Your Data Choices
You can request access to personal information we hold about you or ask us to correct information that is inaccurate. You may also request deletion. Some records may need to be retained to meet legal or operational requirements, so deletion may not be available for every record. Contact us through our published customer service channels to make a privacy request.
Changes to This Policy
We may update this Privacy Policy when our services or data practices change. The current version on this website applies when you use our website or services. Review it from time to time for changes affecting your information.