Need help? Our support team can assist with account queries, verification, security checks, payment enquiries, technical faults or general feedback. Contact us for questions about deposits, withdrawals, loyalty accounts or site access. Support is available by email, phone or the in-site contact form. Keep your account details ready to speed handling. Urgent issues receive priority handling. Full contact options listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (account, verification, technical) |
| General enquiries | [email protected] (bookings, venue info, promotions) |
| Affiliate enquiries | [email protected] (partner programme, marketing) |
| Payments | [email protected] (deposit & billing queries) |
| Privacy | [email protected] (data, privacy requests) |
| Phone | +61 2 4987 3412 (local line, call back available) |
| Working hours | Mon-Fri, 09:00-18:00; Live chat during office hours |
Contact by email
Email is our preferred contact method for detailed requests, account-related issues or matters requiring documents or explanations. Please include a clear subject line and provide up-to-date contact details so we can respond without delay. Attach any supporting documents in PDF or common formats and state your account name or membership number where relevant to speed up handling.
Submit your enquiry
Response Time
Support requests are typically handled quickly. Most inquiries receive a response within one business day. If your issue needs account checks or specialist review, resolution may take longer depending on complexity and required verification. We'll keep you updated by email or phone and aim to resolve complex matters as promptly as possible while ensuring accurate handling.
Feedback
Tell us what you think - send feedback, suggestions or ideas to help improve the site. We read every message and use feedback to fix issues, improve features and make navigation clearer. Share bugs, offer suggestions for games, promotions or account tools, or just tell us what would make the experience better. Thanks for helping us improve the service.